6 Key Phrases used by Leaders
“Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results.” ~Andrew Carnegie~
Client Gina Asks:
As a leader, I want to have a stronger impact on team morale. Some leaders seem to always have the right words to make people feel supported and energized. Can you give me some tips on what to say to keep my team inspired?
Coach Joel Answers:
Great leaders make sure to use team-building phrases each day. To become a better leader, use them not only with the people you supervise, but also with other colleagues. These phrases, when used by leaders in any field, will build strong working relationships that bolster the effectiveness of the whole team. Use them, and others will also perceive you as a stronger leader—someone who empowers others and values their contributions.
- “What can we achieve?” Asking this question will help team members develop a common vision for a project. To ensure the best chance of success, all team members must believe in the vision. Posing this question will reveal areas where people lack confidence and problems that need to be addressed. It will also help to define a realistic goal, as team members’ distinct areas of expertise will give them important input about what you can accomplish together.
- “What can I do better?” This question is one of the most important (but often overlooked) phrases used by great leaders. A great leader welcomes constructive feedback about her performance. Asking this question rather than passively waiting for feedback makes it feel safer for employees to share their input. In turn, the leader has the opportunity to strengthen her performance based on this feedback.
- “Thank you.” It’s easy to say “thanks” in a brusque way, but sharing genuine gratitude requires more thought. Say exactly what you’re thankful for, in a moment when you can focus your full attention on sharing your appreciation. Make eye contact and smile, which will give greater emphasis to your words. And whenever possible, share your thanks in front of others on the team, so team members will come to notice and appreciate each other’s strengths more.
- “What’s your opinion?” All employees want to feel that their opinions are valued. By asking this question of team members frequently, you’ll help bring a greater diversity of ideas to the table. Posing this question to specific individuals at meetings will help spark dialogue about ideas that need to be hashed out.
- “I need your help.” Rather than issuing demands, come to employees with a request. Let them know that you need (and appreciate) their skills to get the job done. They’ll take much more pride in their work when you frame requests in this way.
- “What drives you?” Great leaders want to know what their employees are passionate about. They want to know what energizes them, what motivates them to do their best each day. This knowledge helps them to delegate work appropriately, so each employee has the chance to do more of what fuels her. Plus, finding out what employees are passionate about will aid you in succession planning, preparing them to take on more responsibility in that area.
Leaders who frequently use these phrases will see the team’s performance improve alongside their own. Practice using these phrases at team meetings and in everyday interactions in the workplace. Your employees will come to see you as more personable, supportive, and team-focused, and they’ll feel more driven to work as a team in turn.
Try using all six of these phrases this week, and take notes on the interactions they spark. Email Joel with any questions about your results.
How did people respond when you used these phrases? Do you have other go-to phrases for boosting team morale?