Are You Doing as Well as You Think You Are? How to Upgrade Your Work Performance

“Don’t lower your expectations to meet your performance. Raise your level of performance to meet your expectations. Expect the best of yourself, and then do what is necessary to make it a reality.”

~ Ralph Marston ~

Bill was a middle manager with a large financial institution. He had always felt secure in his job and felt he was making a real contribution to his department. But his last performance review was disappointing. His boss pretty much told him he’d better “kick it up a notch” if he wanted to keep his job.

Now what? Bill felt frustrated and more than a little insecure. Rather than react defensively, Bill decided on the spot to see this as an opportunity. He decided there were three steps he could take immediately to put his career back on track.

  • Ask the right questions
  • Develop a visibility plan
  • Maintain continuous course correction

Step 1: Ask the right questions. Although he was surprised and frustrated, Bill was smart enough to save the emotions for another time and place. Most bosses would probably even anticipate that Bill could be defensive and confrontational. Andy may have been prepared for an adversarial conversation. Instead, Bill used this situation to make an immediate U-turn in his career path.

Questions Bill asked:

  1. How could I have avoided this situation?
  2. Give me an example of something I could have done differently.
  3. What actions should I take now to improve my work performance?

Bill listened to Andy’s answers and took careful notes. This accomplished two things: It let Andy know that he heard him and understood his point of view and it gave Bill a head start on creating an action plan for performance improvement.

Step 2: Develop a visibility plan. Based on his conversation with Andy, Bill already had the framework in place for an action plan to improve his work performance. Rather than settling for the status quo, Bill realized that he needed to find ways to exceed (rather than just meet) Andy’s expectations. His first move was to clean up the unfinished business that Andy highlighted. Unfinished projects and unmet deadlines should always come first in a situation like this.

Once that was done, Bill volunteered to take on a department analysis project that he knew Andy and been putting off and really didn’t enjoy doing. He became more visible in staff meetings, looking for ways to step up to the plate as a problem solver and a team player. He also looked for ways to enhance his profile outside his department by attending meetings and asking questions of other leaders and managers in the company.

Step 3: Maintain continuous course correction. Bill knew that the secret to his success would come from open and positive communication with Andy. He followed up their initial meeting with a written summary that included what he heard Andy say, as well as the action steps he planned to take. He asked Andy for a weekly five-minute “How am I doing?” meeting, and scheduled a more formal review of his work performance for three months later. Needless to say, it was a good one.

Do you know the right questions to ask in your situation? If you need help developing a visibility plan and monitoring your progress to maintain course, contact Joel Garfinkle today to find out how he can help.


Have you had a negative performance review? Are you looking for ways to increase your visibility and move ahead in your organization? Try some of Bill’s ideas and share your story in the comments below.

Recession-Proof Your Career

Recession Graph
“You cannot always control circumstances, but you can control your own thoughts.”

~ Charles Popplestown ~

Are you worried about keeping your job? Let’s face it; there are many things out of your control, from the sad state of the economy to downsizing and cutbacks to the worry of putting food on the table and getting your kids through college.

But that’s not what worries me. What concerns me more are not the looming factors beyond your control, but the casual attitude towards the things that are within your control. Many people who come to me for help have the attitude, “I’ll just have to work hard and hope for the best.”

Have you heard the old saying, “If you do what you’ve always done, you’ll get what you’ve always gotten? Carrying on hoping for the best is just not good enough. No matter where you are in your career you have to learn to enhance your skills and change with the times or you most certainly will be left behind.

The first step to recession-proofing your career is to make your company see you as a valuable asset. How do you achieve this? Head over to this blog post, Desperate Times, Different Measures and read about the three key things you must do to increase your worth and protect your job.

Just because it’s a recession doesn’t mean your career has to stagnate. Read my book, Getting Ahead, to find out how you can achieve career and job advancement—even in tough times.

When it Comes to Your Career
Playing it Safe is Risky

Guy Diving Off Cliff
“Living at risk is jumping off the cliff and building your wings on the way down.”

~ Ray Bradbury ~

With the current state of the economy, the trend in the workplace is to “play it safe.” Some employees feel that if they hide in the shadows and continue to do their job without getting noticed they’ll have a safe and secure career.

In my experience I’ve constantly seen people just do enough to keep a job. These are the same people who never see a promotion and are the first to go when the company downsizes.

Organizations look for leaders—those who innovate, think outside the box, and improve the company’s bottom line. In today’s economic culture, playing it safe just doesn’t cut it. If you can stand out, make influential relationships, and do more than what is asked of you, you create both job security and success.

Playing it safe can be detrimental to your career. If you’re looking for career and job advancement, harness the courage to step out of your comfort zone and take a calculated risk. Don’t be afraid to fail and don’t let the recession hold you back. You don’t know what you can achieve until you try.

When you’re ready to take a risk, don’t get side-tracked. If you want tips and real-life examples on how to get noticed, head over to a recent blog post I wrote on 3 Ways Remarkable Leaders Get Noticed. That should give you the confidence to take your own risks and leap ahead.

Are you ready to get ahead in your career? Read my new book, Getting Ahead: Three Steps to Take Your Career to the Next Level.