“The speed of the boss is the speed of the team.”
Tom had been working as a manager for almost a year. He was good at evaluating people’s performance, pointing out areas for improvement, and saying “thank you” often. To him, those were the things that a good boss did.
However, when Tom sat down with his mentor to talk about his progress, his mentor told him that those things are just the tip of the iceberg. “One of the hallmark qualities of a great boss is that he’s always striving to improve,” said his mentor. “Here are 5 tips on how to become a better boss. You’ll be the kind of boss who inspires tremendous loyalty, innovation, and respect from his people.”
- Inspires a Shared Vision
Hone your understanding of your organization’s vision. Talking in-depth about vision with company leaders will give you a better grasp of it. Even if you’re not a high-level leader, understanding how your department fits into the big picture will help you and your people excel. Then instill the vision in your people. At the beginning of a meeting, talk about how the project you’re presenting furthers the organization’s vision and mission. People will have a stronger grasp of their importance, and in turn, greater motivation, when they share the vision and goals.
- Be a Great PR Agent
To be a better boss, show how much you care about your people’s success. Sing your people’s praises in front of colleagues and superiors. This shows you’re committed to their advancement. Let them hear you giving praise, but don’t hold back if they’re out of earshot, either. If you speak highly of them in a private meeting with your own boss, mention it to them later. Your loyalty to them will increase their loyalty to you.
- Have Difficult Conversations
Embrace difficult conversations, seeing them as an opportunity for growth. A great boss is a pro at conflict resolution, and puts his mediation skills to the test if coworkers have a problem to resolve. When he’s talking to people about improving their performance, he keeps a positive focus. His coaching skills guide them toward a better understanding of how they can strengthen their work.Next time you see a difficult conversation on the horizon, ask yourself how you can make it a positive experience. Seize upon the opportunities for growth, and reflect on how you can act as a supportive coach rather than just calling out mistakes. If you want to learn more, read Practical Tactics for Crucial Communication.
- Help People Envision Their Future
Help your employees craft their career plans, envisioning the future of their dreams. An outstanding boss asks plenty of questions that help people figure out where they want to go in their careers. She shows she’s invested in her employee’s happiness. Her people look at her as a wise mentor rather than someone who’s there to criticize them.
- Focus on Work/Life Balance
Don’t assume that people will come to you to talk about problems with work/life balance. They may feel ashamed that they’re feeling burned out and stressed, or worried about your response. Check in with employees about their work/life balance regularly. If they’re having an issue, brainstorm solutions with them, being as accommodating as you can reasonably be.
Tom agreed to work on growing in these ways over the next several months. As time went on, people stopped seeing him as just a supervisor and started seeing him as a valued mentor and coach. Their trust and loyalty skyrocketed, and they felt encouraged to think creatively and take risks. Knowing they had a great boss behind them, they felt there was nothing they couldn’t accomplish together. With these tips on how to become a better boss, you’ll get there soon too, even if you’re not well on your way already!
Whether you’re an experienced boss or an aspiring one, reach out to Joel for Leadership Coaching Program.
“Those who say life is knocking them down and giving them a tough time are usually the first to beat themselves up. Be on your own side.”
As Jeremy prepared to give performance reviews for his employees, he was struck by this realization: Most of their shortcomings had nothing at all to do with ability. Rather, they were engaging in various forms of self-sabotage. They were all bright enough and quite talented—often they astounded him with their insights—but they were tripping themselves up with self-defeating behavior.
Self-defeating behavior holds all of us back at some point. For some, it can sabotage promotions or careers. To overcome your self-defeating behavior, or to help your employees overcome theirs, first pinpoint what’s going on. These are some of the most common forms of self-sabotage—chances are, you’ve engaged in many of these at one time or another.
- Dominating Conversations
You might think everyone’s listening raptly to your boundless ideas. Think again. If you’re talking over others and constantly directing the conversation, you’re not acting as either a good leader or team member.
- Avoiding Risks
Many of us engage in catastrophic thinking about potential risks (and failure often isn’t as scary as we think). Steering clear of risks means you’ll never achieve sweeping successes. If you lack trust in your own judgement about what risks are worthwhile, bring your ideas to your supervisor or mentor before you dive in head-on.
Most of us have procrastinated at some point. If you’re dreading a particular task, find ways to make it more manageable. If it’s complicated, make an outline showing how you’ll tackle it. If it’s tedious, decide to spend a fixed amount of time on it each day, and then move on.
- Shying Away from Difficult Conversations
Difficult conversations don’t get easier if you put them off—in fact, the reverse is true. Try to look at them as an opportunity for growth. Go into them with a sense of empathy for the other person, truly trying to understand her perspective. You might be surprised at what you both learn. If you want to learn more, read Practical Tactics for Crucial Communication.
- Having Tunnel Vision
Having tunnel vision is a common form of self-sabotage, say Phillip J. Decker and Jordan Paul Mitchell in Self-Handicapping Leadership. This means focusing so narrowly on one task or role that you can’t see the big picture. Think of the angry boss who is so preoccupied with finishing a task that he yells at everyone who approaches him. He doesn’t see that his attitude toward others has a lasting effect on relationships and workplace culture.
- Taking Work Home
If you’re taking work home, you’re decreasing your mental clarity at work. You might think that the more time you put into work, the more you’ll get done. Wrong. There’s a point at which you need to recharge—give yourself that time.
- Not Delegating Enough
Needing to do or control everything yourself wastes your time and tells people you don’t trust them. Micromanaging is one form of not delegating enough—because if you’re watching someone under a microscope, you haven’t truly delegated the work.
- Failing to Ask for Feedback
Fear of feedback keeps people from growing. You might be afraid to hear others’ opinions about you, or you might fear being seen as someone who needs advice. However, everyone needs advice—even executives! Whatever your shortcomings are, remember that in a few short months you could be well on your way to overcoming them—if you ask for feedback.
These three steps will help you banish self-defeating behavior:
- Identify your triggers. Know when the behavior arises, so you can consciously nip it in the bud.
- Create systems of support. Figure out who you can turn to for advice or affirmation, and tell them what you’re working on overcoming.
- Determine steps you can take to set a new pattern. Envision the behavior you want to engage in. Write notes for yourself as reminders.
Beware of one pitfall: Coping with one self-defeating behavior by replacing it with another, say Phillip and Mitchell. This tendency is all too common, they warn, giving the example of someone who avoids getting angry by steering clear of conflict. Asking for feedback from someone you trust can help make sure you’re truly addressing the behavior.
Jeremy helped his employees to grasp how they were getting in their own way. Together, they discussed steps to take in order to break out of these harmful patterns. For instance, the employee who was taking work home all the time decided to set more realistic deadlines. The employee who never took risks decided to run creative ideas by her team to see if they gained buy-in. Most importantly, by showing them that they aren’t the only ones who engage in self-defeating behavior, Jeremy helped foster a culture where employees can talk about these issues. As a result, they had a stronger system of support for overcoming them.
As an executive coach, Joel constantly is supporting his clients overcome self-defeating behaviors that are holding back their career.
“If you don’t toot your own horn, don’t complain that there’s no music.”
Janet Asks: I feel like my accomplishments go unnoticed at work and I’m not comfortable bringing them up. I want others to see my strengths and achievements, but I don’t want to come across as bragging. What should I do?
Joel Answers: No one wants to sound like they’re bragging about their own accomplishments. You want to be noticed, but not for being egotistical. However, there are plenty of ways to toot your own horn in a way that people admire and respect.
- Figure out what makes you interesting
Think about what makes you stand out at work. Do you have any hobbies most people don’t know about at work? Have you overcome any major challenges to get where you are? Figure out what aspects of your life make good stories. Sprinkle these tidbits of information into conversations at work, so coworkers see a richer picture of you.
- Create a compelling hook
Prepare how you’ll introduce yourself to new people. How can you summarize yourself in a sentence or two in a way that leaves others eager to hear more about what you do? When they have to coax more details out of you, no one will perceive you as bragging. However, don’t be too shy about opening up—when they ask, tell them more.
- Speak about recent accomplishments
When others ask what you’re doing at work these days, it’s the perfect opportunity to toot your own horn. Be prepared for those moments by mentally reviewing your latest accomplishments and current projects. Focusing on the work (rather than speaking directly about your strengths) will help you relax and start gushing about your achievements.
- Talk about your team
If you’re a manager, gushing about your team’s accomplishments shows you’re a great leader. Having pride in your team is a virtue for any leader. You won’t feel as self-conscious while focusing on them, though you’re actually speaking to your own leadership skills.
- Announce successes to organizational leaders
When you announce your successes to your boss or other leaders, no one will perceive it as bragging. They want and need to know what you’ve accomplished. In fact, it would be unprofessional not to tell them. Drop by your boss’s office; send higher-level leaders an email or give them a call, if the accomplishment seems important enough to announce to them.
- Believe in the importance of your role
When you truly believe in the positive impact you have every day, you’ll exude confidence and charisma. The enthusiasm you show for your work will draw others to you naturally. You’ll get boundless invitations to talk about how you do what you do. If you’ve gotten in a rut with your current job, reignite your passion for it by reminding yourself what you love about it and making small changes to liven up your routine.
- Get others to toot your horn
As you clue others in to your skills and achievements, they’ll naturally start tooting your horn as well, and your visibility will increase at work even more. However, it helps to ask for the support of people you trust. Cultivating relationships with advocates in your organization will build your credibility and help leaders take notice of you. Keep your advocates apprised of what you’ve accomplished, and if you’re after a promotion, tell them. People often take pride in helping others succeed.
If you were feeling awkward about tooting your own horn at work, these ideas will help those conversations feel more natural. Others will think it’s completely natural to share your achievements in these ways!
“A thousand words will not leave so deep an impression as one deed.”
Client Mary asks: Joel, I’ve just started my new job and it’s been only a few months. I feel like I could be making a better impression on my coworkers. I know there’s more I could be doing to really shine. How can I stand out, aside from producing good work?
Coach Joel answers: Many factors aside from sheer ability to get the work done influence the impression people make at work. Furthermore, an array of social factors affect ability to get the job done as a team. Become a superstar employee by mastering these methods of making a good impression at work, and you’re sure to stand out.
Once you’ve created a good impression of yourself at work, maintaining it is easy. People’s expectations toward others guide how they treat them—in other words, we all tend to behave the way others expect us to act.
- Envision the interactions you want to have
Whether you’re going to a work party or a business lunch, or just showing up to your office in the morning, envision the kinds of interactions you want to engage in. Think about what you want to get out of the interactions. This will help you to focus your energy toward specific objectives.
- Be perceptive about others
Most of us fear that our contributions go unseen. Making a good impression means working to point out your coworkers’ large and small contributions, or qualities that you admire. This will go a long way toward relationship-building. Voicing your observations about little things you’ve noticed will show you have a keen eye for detail—and they’ll appreciate your presence more.
- Know your capacity
Define expectations when taking on a project (or turning it down). Taking on more projects won’t necessarily impress your boss or coworkers, who will quickly realize if you’ve bitten off more than you can chew. Articulating your capacities—regardless of whether you say “yes” or “no”—shows foresight, self-awareness, and concern for the company. If you do want to accept but know you couldn’t handle more work beyond that project, say so—it will help your boss and team plan better.
- Share your accomplishments
If you don’t point out your successes, people might not notice them. State them matter-of-factly when they happen, knowing they’re not just your personal wins but also the team’s accomplishments.
- Become a good follower
While this might sound counterintuitive, it’s not. A good leader knows how to follow the leadership of others, and doing so shows humbleness. A good follower takes initiative, welcomes feedback, and owns up to mistakes.
- Initiate conversation about ideas
When you have a new idea, get input on it. Likewise, invite others to discuss ideas with you. Brainstorm on important topics with coworkers before a team meeting, so you’ll all have more to contribute.
- Be accessible
Getting back to people quickly about their questions will signal that you’re professional. Whether replying to email or in-person requests, communicate in a timely manner. Delaying a response can feel like a passive aggressive way of saying you don’t want to be bothered.
- Stay out of gossip culture
Gossip undermines the corporate culture. This might seem like a no-brainer, but how often have you heard idle banter that could truly hurt the subject of conversation? If there’s a problem to address and people need to compare notes, that’s fine. If it goes beyond that, however, people should be putting their energy into solving the problem rather than publicly stewing over it.
- Create a 90-day plan
If you’re starting a new job, create a plan for what you want to accomplish in your first 90 days of your job. A plan will keep you on track and help you exceed your boss’s expectations. Try using this strategy even if you’ve been at your job for a while. Imagine yourself coming in fresh, with three months to prove yourself—what would you focus on? Even if you never show the plan to anyone else, it can add an element of excitement to your work.
- Share stories about your life
Develop more positive work relationships with your coworkers and boss by sharing about your life outside of work. You don’t need to relay the most intimate details; things like hobbies, volunteering, and vacations will give people a fuller picture of you. Plus, showing that you have a zest for life outside of work will give people a more positive impression of you. When people realize, “Oh, he’s not only a great accountant; he also loves nature photography and helps a local nonprofit file its taxes,” they’re sure to be impressed. Moreover, they’ll share about their own lives and you’ll find more common ground as a result.
As you take these steps, you’re sure to create a good impression at work, making you stand out to your boss and coworkers. These tips will help you become more of a team player, and people will take notice.
“Intelligence, knowledge or experience are important and might get you a job, but strong communication skills are what will get you promoted.” ~Mireille Guiliano~
At a performance review meeting, Sean’s boss told him he needed to improve his communication skills. “You express yourself articulately, and you’re assertive, but you can go further,” his boss told him. His boss went on to describe a range of communication-related skills that would help Sean become a stronger leader, some of which Sean had never thought about developing.
Articles on business communication skills often address the importance of being assertive in the workplace. In some cases, however, they don’t discuss the “hidden” skills that are essential for strong communication, like the ability to view the world from someone else’s point of view. When you’re equipped with a wide array of communication skills, you’ll be poised to succeed in all realms of business. Here are the six ways to improve business communication skills.
- Practice good office politics.
Participating in office politics is essential, and that’s not a bad thing. Done well, it means influencing company culture and building your influence. Showing loyalty to your boss, honing strong relationships with allies, and networking with different circles of people in your organization are all examples of participating well in office politics. It all comes down to being respected and noticed by others, and showing respect and appreciation in turn, in order to grow your influence with them.
- Communicate across functions.
Strong communications across different organizational areas is essential for maximizing productivity. Your team isn’t going it alone—you depend on all the other teams in your organization, and if you’re not communicating closely, your relationships, processes, and outcomes are suffering. Get to know the people in other areas of the organization, and become a liaison between these different areas of business to improve the flow of communication. Along with members of these other teams, work to define your joint goals and establish how to coordinate your efforts.
- Learn to understand different working styles and personalities.
Learning how others think and work is an essential part of leadership. During one-on-one sessions with people you manage, ask them how they learn and work best. Some employees might appreciate receiving an email about an important topic the day before a meeting, rather than being asked their opinion on the spot, for instance. Navigating these differences is a vital task of a leader, and it will greatly improve the effectiveness of the team.
- Become a pro at conflict resolution.
Conflict resolution may not be fun, but that’s why it’s such an in-demand skill. Learn to master conflicts by addressing their root causes, helping everyone to feel heard, and asking for solutions from everyone who’s invested in the issue. As you guide both parties toward compromise, you’ll gain greater respect and trust from them both, enhancing your relationships and reputation in turn.
- Be assertive yet humble.
Assertiveness is one of those obvious business skills that articles on communication in the workplace tend to tout, and it’s definitely an important quality of a leader. However, the strongest leaders balance assertiveness with vulnerability. They know how to ask for feedback on their performance, be transparent about issues that affect everyone, and gain the trust of others by putting them at ease.
- Use virtual communication effectively.
Resisting using virtual communication will prove a major hindrance in today’s workplace. Virtual communication offers a way of making the playing field more equitable for people who may have trouble physically getting to work for long hours each day, like parents of young children. It also makes working with contract staff more viable over long distances. Plus, job training and coaching can often be done via virtual communication for a lower cost. Get comfortable with virtual communication, and many doors will open.
“As you build strong business communication skills, you’ll enhance cooperation and relationship-building throughout your team,” Sean’s boss said. For the remainder of their meeting, Sean’s boss helped him craft a plan for improving in these areas. He also gave him business articles to read on improving communication skills. Sean left the session energized and enthusiastic about making the changes, knowing his boss was priming him for taking on greater responsibility down the road.
Are you working to improve your business communication skills? For specific guidance, support and tips on becoming a master communicator at work, you can contact Joel for executive coaching or visit his hundreds of articles.
What business skills have you focused on developing? How did they improve your leadership? Share your stories here.