Difficult Conversations: Practical Tactics for Crucial Communication
Difficult Conversations: How to Discuss What Matters Most
What’s the key ingredient to any tough conversation? Avoiding procrastination. When you wait, the issue only festers and it becomes harder and harder to talk about.
60% of employees quit their job due to conflict
Many employees even leave their companies because they don’t know how to handle the interpersonal challenges they face. Difficult Conversations: Practical Tactics for Crucial Communication will help you navigate your most challenging conversations, from approaching a boss about concerns to discussing performance improvement conversations.
The crucial and difficult conversations this book addresses
Even the best leaders struggle with how to have a difficult conversation such as letting an employee go, provide tough criticism about a coworker’s performance, or approach a supervisor about company-wide issues. But Joel’s step-by-step helps you avoid the unnecessary stress that can build up as people stew over an interpersonal conflict, so you can focus on having the best communication skills every day.
Techniques to common communication hurdles
In this difficult conversations book, Joel delivers techniques for dealing with defensive or even hostile coworkers, showing how to de-escalate such situations, overcome communication hurdles, and mitigate interpersonal problems. He delivers vital lessons for anyone who handles talent management or aspires to do so.
Difficult Conversations solves these type of challenging situations
Difficult Conversations gives you a handy guide to dealing with scenarios like these:
Your co-worker hurls sarcastic insults your way at every opportunity.
A team member consistently interrupts others in meetings.
Your boss delivers negative feedback in a way that feels hurtful.
An employee grumbles and complains about everything.
A teammate blows an important presentation.
You want your boss’s support in shifting a toxic workplace culture.
Learn the roadmap to effective conflict resolution
This book gives you a roadmap to initiating conversations on any difficult subject, created by a highly skilled motivational speaker who knows how to navigate tough situations. Learn how to discuss what matters most in a disarming way by following Joel’s 8-step plan. Engage in effective conflict resolution by making people feel understood, enlisting their help in solving the problem, and creating solutions together.
4-step guide on how to discuss poor performance
Act swiftly, but prepare ahead of time.
Don’t let an unproductive working relationship drag out. A great leader acts decisively and with confidence. Draft a list of bullet points and rehearse the conversation. Keep the list in front of you so you’ll hit all key points. Then schedule a meeting with the employee and get right to it.
State the key facts.
Clearly specify the problems that resulted in having the performance conversation. Have that documentation in writing as well. Providing examples of the issues helps the employee understand what behaviors they need to improve.
Show compassion for the employee.
This person undoubtedly has valuable qualities, or she wouldn’t have gotten the job. Provide some positive affirmation by letting her know what you appreciate about her. Offer some support that could help her to take the next steps in her career, if possible.
Listen to the employee’s response.
This person will probably have a reaction to the constructive feedback, whether it’s denial or anger. Don’t let things drag on indefinitely, but give him space to voice a response.