“Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied
customers, which leads to profitability.” ~Anne M. Mulcahy, former CEO of Xerox~
Client Theresa asks:
Over the past year, two great employees on my team quit their new job. I was floored. I didn’t see any signs that they were unhappy. We lost a huge amount of talent, and it set us back substantially. How can I improve employee retention?
Coach Joel answers:
Theresa, the six biggest reasons why employees choose to quit their new job within the first 180 days relates to their job satisfaction. Keep employees happy and fulfilled in their work, and retention is likely to be high. However, if your company is failing in even one of these six ways, it’s likely to push employees to look for better opportunities elsewhere. The good news is that as their manager, you have the ability to remedy any of these six major issues that may be influencing employees’ decisions to leave. Of course, you should also be asking your unhappy employees why they’ve quit their new job when they leave, which might highlight other areas in which to improve.
- Lack of opportunities to grow
To thrive in their workplace, employees need opportunities to grow their skills and talent. This isn’t just about career advancement. It’s about feeling satisfied by their work and taking pride in their ability to improve their performance and increase their responsibility. Employees need to work toward goals that are ambitious but achievable, so they’ll feel driven to come to work each day. Setting work performance goals together will ensure they stay motivated.
- Poor working relationships
A poor relationship with a boss or coworkers will make an employee dread coming to work. Furthermore, when an employee has a poor relationship with a boss, she won’t benefit from the guidance and encouragement that a good boss provides. As the manager, you need to overcome any personality conflicts that exist in order to provide the best support possible for your people. Additionally, you need to take note of any clashes that are arising between coworkers, and to mediate these situations as needed. Set the tone for a harmonious workplace culture by cultivating strong relationships with all of your employees, and make it clear that you expect the same from them.
- Not understanding the big picture
When employees don’t understand how their contributions fit into the overall vision of the company, they won’t take as much pride in their work. For their work to feel meaningful, they need to have a strong grasp of how it fits into the company’s goals. That’s why it’s important to talk about vision at team meetings and one-on-one check-ins. Help employees understand how each team objective fits into the vision, and how their own daily work fits into the big picture, and watch their enthusiasm for their work grow.
- Not feeling respected and appreciated
A few words of genuine appreciation each day can make a tremendous difference. Make “thank you” a core part of your vocabulary, and say it for the little things as well as the big things. When employees go the extra mile, recognize them for it in an extra special way. Send an email to the whole workplace that explains what they did, or take a couple of moments during a workplace event to tell everyone about it. These gestures cost nothing and take little time, yet they make a dramatic difference in employees’ level of job satisfaction. Recognizing their contributions to the whole team, including higher-ups, will also boost their opportunities for advancement, which employees will truly appreciate.
- Not having their needs met
If you don’t periodically check in with employees about what they need, they might not feel they can voice their needs. This can lead to a downward spiral of frustration and despair, leading unhappy employees to quit their new job because they don’t see another option. A parent with young children who is having difficulty balancing family and work demands might want flex-time or the ability to telecommute part-time, for instance. Ask employees how they need to feel more supported, and engage in creative brainstorming with them to find solutions.
- Fears about the future
The direction the company is headed in will also influence employees’ decision to stay or jump ship. If promotion opportunities are slim, or there’s a chance their job could be eliminated, they’ll naturally start looking elsewhere. You may not have control over these issues, but you can and should communicate with higher-ups about employees’ need for reassurance. Transparency is key—if employees are left in the dark about potential changes, the rumor mill will create fear and uncertainty. Seeking input and solutions from employees will make them feel invested in the change rather than blindsided by it.
Again, the good news is that when you eliminate these six factors that lead people to quit their new job, unhappy employees are likely to stay. You’ll also have a team of more loyal, dedicated, and passionate employees. By addressing these issues, you’ll become a stronger leader who gets better results from your people.
Call to Action:
Ask yourself which of these six areas you need to improve in. Consider a surveying your employees to find out what would make them more satisfied, too. Then, take at least one step every day to remedy the problem. Email Joel to discuss your progress.
Have you tried implementing the solutions described in this article? How did employees respond?
“Phrases like ‘overworked and underpaid’ perpetuate that feeling.” ~ Lena Bottos ~
Steven put in extra-long hours on the project at work. It was highly technical and exceptionally difficult. When he was done, his boss offered no praise and Steven found himself feeling totally underappreciated.
He felt upset and bitter. How could they not appreciate all the work he was doing? He fumed for a few days. Then he stopped to figure out how he could get back on even keel. He really liked the kind work he was doing. He needed to find ways to be happy again.
Steven started working on a list. What could he control?
- Enjoyment of work. Steven decided he could focus on his enjoyment of the work and the satisfaction it brought him. He could savor the tough solution to the problem and acknowledge that he did a great job. Even if others didn’t see it, it didn’t diminish his work.
- Praise yourself. Write down what you accomplished each day. Tell yourself you did a good job. Even say it out loud, “That was GOOD work!”
- Reward yourself. Steven decided that after each project he accomplished, he would reward himself with a nice dinner out or an extra round of golf.
- Expect less. In truth, people seldom get praised for doing the job they are supposed to do. Bosses are busy. Getting paid and lack of criticism are implicit signs you are doing a good job.
As Steven worked on these tasks, it seemed to help a little, but he still felt overworked and underappreciated at work.
He talked to a friend to get more suggestions. His mentor asked a deep question. “How long have you felt this way? Is it the job, or have you felt undervalued for a long time?” Steven through back to the last jobs he’d had. Yes, it was a common problem.
His friend suggested this deep-seeded feeling could come from childhood rejection or lack of validation long ago. The friend suggested journaling to reveal the source and work to overcome it. Steven also considered counseling to quickly overcome this and move forward.
The counselor talked about “love languages” and suggested there are “appreciation languages” as well. “What does appreciation look like to you?” he asked. The boss may send a “Good job” email, but if you expect a promotion or public accolades, you may still feel underappreciated.
Steven decided to talk to his boss about the kind of validation he was looking for. At the same time, he worked to make it clearer to his boss exactly what he was doing. He realized the boss could not show appreciation if he didn’t understand exactly what Steven was doing.
Finally, Steven decided that if he valued appreciation he should extend it to others as well. He made a plan to praise his co-workers for the good work they were doing. Then, he decided even those below him and his boss were pretty overworked and deserved praise as well.
He found that when he praised others he felt better. He also noticed they seemed quicker to offer affirmation to the work he was doing. Three months later Steven looked back. He realized he no longer felt overworked and underappreciated at work. These seven solutions had helped him feel more valued and more included. His enjoyment at work had increased.
If you are struggling with feelings of overwork or being underappreciated contact Joel for executive coaching. He can guide you in further ways to get the recognition you deserve.
What have you done when you’ve felt over worked and underappreciated?
“There is no[thing] better than adversity. Every defeat, every heartbreak, every loss, contains its own seed, its own lesson on how to improve your performance the next time.” ~Malcolm X~
When Stacy started work, she found it exciting and rewarding. She felt she was moving up and making a difference. But lately, when she walks in the door at work she feels drained and unenthusiastic.
A few weeks ago, Stacy decided to face this frustration. What was going on at work that created a feeling of DE-motivation? What was causing her to be less satisfied with her job and less willing to dig in and get the work done?
She decided to list her concerns and then figure out what to do about it. At the end of the week, Stacy’s list of demotivators at work looked like this:
- Micromanagement. When she first started work, she needed some extra help. But now that she was confident in her work, the micromanaging seemed interfering. It made her feel like the boss didn’t trust her.
Solution: Before a project starts, Stacy will talk to the boss about the expected standards and the basic approach. She’ll understand the guiding principles the boss wants to see in the job.
Stacy knows her boss is a worrier and stresses. So she decides to really work on building trust with excellent work. Also, she’ll try to control the conversation by initiating frequent progress reports to help him see that the work is progressing smoothly. Be detailed and specific. If she has questions, she’ll ask for clarification quickly.
- Slow Progress. Stacy had moved from a small company to a larger one. There are so many more layers of management here that it seems to take forever for decisions to be made. She’s suggested some real cost saving initiatives… but nothing seems to happen.
Solution: Stacy decides to more closely align her goals with the company goals. She decides to talk with her boss about what is most important in the company’s eyes for her to accomplish. Perhaps what she thinks is important isn’t exactly on target.She also decides to focus on what she can control and do excellent work there, while she waits for progress on some of her ideas.
- Rewarding poor performance. Stacy still smarted from a slight from last week. She’d worked overtime on a project why Ernie had been on vacation. Yet in the meeting where the project was presented, Ernie got the praise. Talk about a demotivator!
Solution: Stacy decided to make sure she was the presenter on projects she had major input on. She would prepare comments and speak up more at meetings to make sure people were aware of her contribution. If necessary, she would schedule face-time with the boss on a regular basis to keep him informed on her work.
- No connection with co-workers. Stacy had been close to her co-workers at her last job. Here, she felt a bit excluded. She really didn’t have any good friends at work. In fact, she didn’t know much about them at all.
Solution: Stacy decided she needed to reach out and connect on a more personal level. She needed to get to know about her co-workers—their families, hobbies, and interests. She decided to start inviting them out to lunch one-on-one and showing interested in them as a person and not just as a co-worker.
Stacy was surprised to find four things that led to her demotivation at work. But once she made a game plan, she felt excitement come back into her day. Now she had control and could make her plan work. And it wasn’t a surprise to her that after a few more weeks, she had friends among her coworkers, her boss was micromanaging less, and she felt like her performance was accurately recognized. As for the layer of management that made progress slow? She discovered a mentor could also help cut through some of the red tape!
If you have a motivation problem at work executive coach Joel Garfinkle can work with you to find solutions.
Do you ever feel burned out or demotivated? What causes your demotivation? And what have you done about it?
“Obstacles don’t have to stop you. If you run into a wall, don’t turn around and give up. Figure out how to climb it, go through it, or work around it.”
~ Michael Jordan ~
Marcia is stuck at the bottom of a very deep pit. She hates her job. She got hired at the bottom of the last recession and at that point, any job looked good, and this one looked even better than good. So she convinced herself this was a great move for her and five years later, she’d rather be anywhere but here. So what now? Just that morning she had watched a TV show where an executive coaching consultant was a featured guest. Marcia had never considered hiring a coach or consultant, but as a mid-level executive in a stagnant company, she was going nowhere fast. She began to focus on some of the ideas the coach presented. Marcia decided to take some of his advice and use her frustration to design a replacement strategy. She took his four key questions and started reworking them to fit her situation.
- What don’t you like about your job right now?
- If you kept your current job, what would you like to change?
- How could you make those changes?
- How badly do you want to change?
1. What don’t you like about your job right now? The first question was easy to answer. Morale in the company was awful. Sales were slumping and no one seemed to care. There was a new product introduction on the drawing board, but her boss hadn’t even brought it up for discussion in staff meeting. There had been no performance reviews or salary increases in almost two years. Rumors of downsizing and layoffs ran rampant, even though the company was still showing a profit.
2. If you kept your current job, what would you like to change? Marcia really didn’t want to quit her job. What she wanted was to get her enthusiasm back at work, to feel excited about the company and her prospects the way she had in the beginning. She wanted to see the company move ahead and grow. She realized that there were some things she could change, and some things she couldn’t. For example, she could volunteer to start a brainstorming group to get the new product introduction off the ground. She could even start an informal, off-site, after-hours group to discuss ways they could work together to improve company morale.
3. How could you make those changes? Marcia decided to take action on both of those ideas quickly, and to have them up and running within 30 days. First, she set up an appointment with her boss to discuss the new product launch. “I know you’re way too busy right now,” she said, “and this project is just adding more pressure. So if I can get together a brainstorming group, we can kick start it and give you some ideas to work with.” Her boss looked relieved at her suggestion and told her to move ahead immediately.
Marcia also began chatting informally with a group of like-minded co-workers, and they set up a happy hour talk fest offsite to discuss ideas for improving morale and helping the company move ahead.
4. How badly do you want to change? The executive coaching consultant had been very specific about this one: if you focus on the negative, you’ll get more negative. Instead, define the negative and then pivot to a positive. Focus on things that work, not things that don’t.
If you are feeling stuck, if you’re not where you want to be, don’t stay there. Use your negative feelings to get your mojo back. Take these positive steps to turn the job you have into the job you really wanted in the first place. If you’re having trouble getting yourself out of the pit, Joel may be able to help. He has guided thousands of clients as an executive coach consultant toward greater job satisfaction and career advancement. Why not email him today?
Talkback: Have you been successful at turning a negative job situation into a positive? How did you do it? Share your experience here.
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“A bad habit never disappears miraculously. It’s an undo-it-yourself project.”
~ Abigail Van Buren ~
Client Mitch Asks: I’ve just finished getting the results of my annual 360 review, and boy, am I discouraged! You would not believe the stuff people said about me. They say I’m causing the team to miss deadlines because I put things off until the last minute. The truth is, I work a lot better under pressure. The stress just makes me kick it up a notch and that’s when I get really creative. And around here, deadlines are missed all the time. Why am I to blame? Right now, I’m just waiting for the other shoe to drop—there’s a pink slip in my future. I’m sure of that. If everybody says about me is true, who would want me around anyway? Guess I’d better polish up the old resume.
Coach Joel Answers: Let’s take a step back here. I know performance reviews can be pretty upsetting, but they can also present an opportunity. Here’s another point of view you might consider. From what I heard you saying, I can pinpoint at least three self-defeating habits that are probably what’s behind all that unfavorable feedback. Here’s my short list of damaging habits. If you can break these, I’m sure you can turn things around.
- Catastrophic thinking
1. Procrastinating. You say you work best under pressure, but what is that pressure really costing you in terms of stress? Not to mention the poor image you’re projecting to your co-workers. Here’s the nugget for breaking any habit: you can’t just say, “I’m going to stop procrastinating.” You need to replace that negative habit with a positive one. For the next month, try starting every day at work by doing your hardest task. If it’s calling clients, do that first. If there’s a major project on the horizon, create an outline of what you need to do and take the first step. Once you’ve made a start, the rest of your day or your project will fall into place more easily.
2. Rationalizing is a way of excusing ineffective behavior. Actually, it’s a lie you tell yourself in order to preserve your self-esteem and give yourself permission to keep doing what you’re doing. You say you’re more creative under pressure. How can you replace that thought? Give yourself permission to be creative when you’re not under pressure, when you can actually enjoy the process. Let’s say you have a major client presentation coming up and you need a PowerPoint deck. Slow down. Take a relaxed half an hour to experiment with color palettes and designs. Do an Internet search for videos you could import. Your end result will be far more creative than something you throw together at the last minute, without time to visualize the end result or its effect on your client. And you won’t have to make excuses for missing deadlines or turning in a mediocre project.
3. Catastrophic thinking. You say there’s a pink slip in your future? That’s carrying one negative review to the extreme. Think about the language you’re using when you talk to yourself about this issue. Do you hear extreme words like, “never,” or “always?”
“Nobody wants me around. I’ll never find another job. I always get blamed when thing go wrong.” Right now, your team is seeing you in a negative light. If you want to build more positive relationships, you need to take action.
Instead of buying into your destructive self-talk, make a list of ten things you do really well, ten successes you’ve had in this job or in previous jobs. Write these down and re-read the list every time you catch yourself going into catastrophic mode.
And last but not least, commit to this change strategy by sharing it with your boss. Let her know that your 360 review was a great wake-up call because it showed you some changes you need to make. Tell her what those changes are and what you plan to do about them. Set up an appointment to review your progress in 30 days. Nothing will hold you accountable like sharing your commitment with someone else. There’s real power in public declaration.
Do you have some self-defeating habits you need to turn around? Email Joel today for some suggestions.
Talkback: Have you successfully replaced a bad habit with a good one? Share your turnaround strategy here.
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