“Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied
customers, which leads to profitability.” ~Anne M. Mulcahy, former CEO of Xerox~
Client Theresa asks:
Over the past year, two great employees on my team quit their new job. I was floored. I didn’t see any signs that they were unhappy. We lost a huge amount of talent, and it set us back substantially. How can I improve employee retention?
Coach Joel answers:
Theresa, the six biggest reasons why employees choose to quit their new job within the first 180 days relates to their job satisfaction. Keep employees happy and fulfilled in their work, and retention is likely to be high. However, if your company is failing in even one of these six ways, it’s likely to push employees to look for better opportunities elsewhere. The good news is that as their manager, you have the ability to remedy any of these six major issues that may be influencing employees’ decisions to leave. Of course, you should also be asking your unhappy employees why they’ve quit their new job when they leave, which might highlight other areas in which to improve.
- Lack of opportunities to grow
To thrive in their workplace, employees need opportunities to grow their skills and talent. This isn’t just about career advancement. It’s about feeling satisfied by their work and taking pride in their ability to improve their performance and increase their responsibility. Employees need to work toward goals that are ambitious but achievable, so they’ll feel driven to come to work each day. Setting work performance goals together will ensure they stay motivated.
- Poor working relationships
A poor relationship with a boss or coworkers will make an employee dread coming to work. Furthermore, when an employee has a poor relationship with a boss, she won’t benefit from the guidance and encouragement that a good boss provides. As the manager, you need to overcome any personality conflicts that exist in order to provide the best support possible for your people. Additionally, you need to take note of any clashes that are arising between coworkers, and to mediate these situations as needed. Set the tone for a harmonious workplace culture by cultivating strong relationships with all of your employees, and make it clear that you expect the same from them.
- Not understanding the big picture
When employees don’t understand how their contributions fit into the overall vision of the company, they won’t take as much pride in their work. For their work to feel meaningful, they need to have a strong grasp of how it fits into the company’s goals. That’s why it’s important to talk about vision at team meetings and one-on-one check-ins. Help employees understand how each team objective fits into the vision, and how their own daily work fits into the big picture, and watch their enthusiasm for their work grow.
- Not feeling respected and appreciated
A few words of genuine appreciation each day can make a tremendous difference. Make “thank you” a core part of your vocabulary, and say it for the little things as well as the big things. When employees go the extra mile, recognize them for it in an extra special way. Send an email to the whole workplace that explains what they did, or take a couple of moments during a workplace event to tell everyone about it. These gestures cost nothing and take little time, yet they make a dramatic difference in employees’ level of job satisfaction. Recognizing their contributions to the whole team, including higher-ups, will also boost their opportunities for advancement, which employees will truly appreciate.
- Not having their needs met
If you don’t periodically check in with employees about what they need, they might not feel they can voice their needs. This can lead to a downward spiral of frustration and despair, leading unhappy employees to quit their new job because they don’t see another option. A parent with young children who is having difficulty balancing family and work demands might want flex-time or the ability to telecommute part-time, for instance. Ask employees how they need to feel more supported, and engage in creative brainstorming with them to find solutions.
- Fears about the future
The direction the company is headed in will also influence employees’ decision to stay or jump ship. If promotion opportunities are slim, or there’s a chance their job could be eliminated, they’ll naturally start looking elsewhere. You may not have control over these issues, but you can and should communicate with higher-ups about employees’ need for reassurance. Transparency is key—if employees are left in the dark about potential changes, the rumor mill will create fear and uncertainty. Seeking input and solutions from employees will make them feel invested in the change rather than blindsided by it.
Again, the good news is that when you eliminate these six factors that lead people to quit their new job, unhappy employees are likely to stay. You’ll also have a team of more loyal, dedicated, and passionate employees. By addressing these issues, you’ll become a stronger leader who gets better results from your people.
Call to Action:
Ask yourself which of these six areas you need to improve in. Consider a surveying your employees to find out what would make them more satisfied, too. Then, take at least one step every day to remedy the problem. Email Joel to discuss your progress.
Have you tried implementing the solutions described in this article? How did employees respond?
“Be so good they can’t ignore you.” ~ Steve ~
Camden Asks: I’m going for my first set of interviews. I know I have the job skills to do the work I’m applying for, but what can I do to present myself well. How can I impress my potential employer?
Joel Answers: Great job for graduating and having valuable job skills. You ask a critical question. Many people with great skills get passed over because they make some serious gaffs in the interview process.
Your employer is going to be working with you for a while, so they want to make sure they can get along with you… and that you can get along well within the company culture. So the overarching message you need to send the potential employer is that, in addition to your work skill sets, you will be a good employee.
What are some ways you can impress this message on them? These ideas work whether you are meeting the employers at a job fair or in an interview.
- Research the company before you go. When you know something about the company you impress the potential employer. Not everyone takes the time to do that. It will help you understand what they are looking for and get a sense of their company culture. You may find the research helps you ask more intelligent questions and allows you to present areas of your background that especially qualify you for the job.
- Start with a smile and a good handshake. Look them in the eye as you smile. Think, I’m happy to be meeting you. Just that thought will make your smile more genuine.Use a firm grip on the handshake. Not crushing, not limp, not sweaty. One or two pumps is a good number. In your enthusiasm, don’t go overboard pumping the handshake.
- Ask questions about the company and the job. Your research will give you good questions to ask and asking questions shows interest. Be sure you take the time to listen to the answers and ask follow up questions. You may want to create a set of questions ahead of time. They might include:
- How does the job I’m looking at support or contribute to the bottom line of the company?
- What qualities would the ideal candidate for this job have?
- What steps would you recommend for getting quickly up to speed?
- Dress Appropriately. What you wear matters. This is the “book cover” by which employers judge you. Ideally, your clothing should be similar to that of your potential employer. Your research into the company culture should give you insight into how formal or relaxed they dress. If you come across sloppy or too casual, the interviewer will think your work will reflect those same traits. If you are way overdressed, you may intimidate rather than impress the employer. How you dress is important to a successful job interview.
- Tell Stories. This is a powerful way to show the qualities you have. Suppose they ask, “How committed are you?” You might say, “I’m very committed to doing the job right. At my last job, my co-worker was out of work due to illness for three months. I picked up the load and carried his work. We completed the job on time and it was a success.” Your story shows how committed you are to your work and the company.
Camden, if you just do these five things, you will WOW your potential employer. They will be impressed by you confidence, your awareness of their company, and your character. They will see you as a good fit for their company. Make sure you have a job search plan that prepares you for success in the interview.
If you want to polish your interviewing skills to present thoroughly impress your potential employer, contact Joel for coaching or advice.
When you’ve gone to interviews, what have you found to be effective in impressing your potential employer? What hasn’t worked?
“Be strong, be fearless, be beautiful. And believe that anything is possible when you have the right people there to support you.” ~Misty Copeland~
Client Taylor Asks:
I asked my employees for honest feedback on my performance, and a few of them said I’m too authoritative in the way I speak to them. How can I show them I value their intelligence and ideas?
Coach Joel Answers:
When David Steiner became CEO of Waste Management, Inc., he received an invaluable piece of advice from one of his directors, as I describe in my book Getting Ahead. The director told him that one phrase will help him shift the organizational culture more than any other: “I need your help.” These are the four most powerful leadership words you can say, and you should say them often.
Why “I need your help”? When you’re in a position of power, you may have the authority to impose your ideas on others, but that’s no way to motivate them. In fact, that’s one of the hallmarks of an ineffective manager. Asking for help in generating solutions, and plans for implementing them, is a surefire way to make employees more invested in their work. They want the chance to think creatively, helping you devise a strategy. It places you on more equal footing, showing respect for their intelligence. Moreover, it brings a broader range of ideas and expertise to the table. If you start using this phrase regularly, you’ll have shifted your whole leadership approach, and your people will take notice.
When should you use this phrase? Here are a few examples:
- When you need a new strategy.
Maybe you need a new way of gaining market advantage because competitors have moved in. The best ideas don’t necessarily come from higher-ups—they might come from your team. Bring all creative minds into dialogue with each other for a brainstorming session. Saying, “I need your help” will make them feel empowered to think outside of the box to bring forth potential solutions. Encourage them to throw out any ideas that come to mind, without judging them, and watch ideas merge and evolve.
- When you need to improve workplace culture.
When your workplace culture needs to improve, initiate change by saying “I need your help.” This strategy works much better than reprimanding people. Even if you need to critique an employee’s behavior or issue a warning, saying “I need your help to create a more harmonious workplace for everyone” can still work wonders. If you want to keep the employee on your team, this phrase will help him to hear you and modify his behavior.
- When the company’s in transition.
If the company is about to go through a change, don’t keep employees in the dark about it. Rather, solicit their ideas for managing the change or devising innovative solutions. Instill the feeling of “we’re all in this together,” and employees will take pride in helping see the change through. “I need your help” are four powerful words that will boost your leadership of any challenging situation. Change might still be scary, but when you make everyone feel invested in creating a plan and seeing it through, it will be a growing experience for all of you.
- When you need help with a particular task.
Use this phrase when you need help with the small things as well as the big things. Rather than ordering an employee to do something, say, “I need your help.” Whether you need a particular type of expertise, or you just need someone to complete a report, using these words shows you see the employee as an equal. You value her time, knowing she has other important obligations. When you make requests in this manner, employees will probably be happy to fulfill them, and it will foster a culture of gratitude.
Use these four powerful words, and your leadership skills will shine. Employees will see you as a great boss who truly cares about them. After all, these aren’t just words—they convey an attitude of appreciation and respect, which will help you get the most from your team. Remember, the best leaders know how to be humble, a quality that this phrase embodies.
Use these leadership words frequently over the next week, and keep a journal of your interactions. Email Joel for more tips on how to show your people how much you respect and value them.
How did people react when you used these leadership words? Share your experiences here.
“Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results.” ~Andrew Carnegie~
Client Gina Asks:
As a leader, I want to have a stronger impact on team morale. Some leaders seem to always have the right words to make people feel supported and energized. Can you give me some tips on what to say to keep my team inspired?
Coach Joel Answers:
Great leaders make sure to use team-building phrases each day. To become a better leader, use them not only with the people you supervise, but also with other colleagues. These phrases, when used by leaders in any field, will build strong working relationships that bolster the effectiveness of the whole team. Use them, and others will also perceive you as a stronger leader—someone who empowers others and values their contributions.
- “What can we achieve?” Asking this question will help team members develop a common vision for a project. To ensure the best chance of success, all team members must believe in the vision. Posing this question will reveal areas where people lack confidence and problems that need to be addressed. It will also help to define a realistic goal, as team members’ distinct areas of expertise will give them important input about what you can accomplish together.
- “What can I do better?” This question is one of the most important (but often overlooked) phrases used by great leaders. A great leader welcomes constructive feedback about her performance. Asking this question rather than passively waiting for feedback makes it feel safer for employees to share their input. In turn, the leader has the opportunity to strengthen her performance based on this feedback.
- “Thank you.” It’s easy to say “thanks” in a brusque way, but sharing genuine gratitude requires more thought. Say exactly what you’re thankful for, in a moment when you can focus your full attention on sharing your appreciation. Make eye contact and smile, which will give greater emphasis to your words. And whenever possible, share your thanks in front of others on the team, so team members will come to notice and appreciate each other’s strengths more.
- “What’s your opinion?” All employees want to feel that their opinions are valued. By asking this question of team members frequently, you’ll help bring a greater diversity of ideas to the table. Posing this question to specific individuals at meetings will help spark dialogue about ideas that need to be hashed out.
- “I need your help.” Rather than issuing demands, come to employees with a request. Let them know that you need (and appreciate) their skills to get the job done. They’ll take much more pride in their work when you frame requests in this way.
- “What drives you?” Great leaders want to know what their employees are passionate about. They want to know what energizes them, what motivates them to do their best each day. This knowledge helps them to delegate work appropriately, so each employee has the chance to do more of what fuels her. Plus, finding out what employees are passionate about will aid you in succession planning, preparing them to take on more responsibility in that area.
Leaders who frequently use these phrases will see the team’s performance improve alongside their own. Practice using these phrases at team meetings and in everyday interactions in the workplace. Your employees will come to see you as more personable, supportive, and team-focused, and they’ll feel more driven to work as a team in turn.
Try using all six of these phrases this week, and take notes on the interactions they spark. Email Joel with any questions about your results.
How did people respond when you used these phrases? Do you have other go-to phrases for boosting team morale?
“Leadership is intentional influence.” ~Michael McKinney~
Client Brianna asks:
People often talk about the importance of influencing internal and external stakeholders. What makes a successful influencer, in your eyes?
Coach Joel answers:
Successful influencers do these five things better than anyone else. These five strategies foster strong relationships that make others see those influencers as people they can rely on. If you succeed in putting these five things into practice in your daily work, you’re just about guaranteed to build influence in your workplace.
- Build strong partnerships. A strong influencer is able to create partnerships across all business units, thereby developing a wider base of support and cooperation. When you develop these strong relationships, you’ll help the whole organization to function more effectively—and you’ll be seen as someone who guides others in developing relationships that benefit the whole group.
- Leverage allies. Your allies will help support your ideas and accomplish the tasks that have been deemed important. Successful influencers cultivate alliances with people across the company who are in positions of leadership or who have strong social capital. Influencers stay in close communication with these allies and have the confidence to ask for what they want. They know how to clearly articulate their needs for support to these allies, spelling out how their request will benefit the whole organization.
- Cause others to rely on them. Because successful influencers shape group decisions and change outcomes for the better, people appreciate their conﬁdence and know they can depend on them. Higher-ups as well as people they supervise come to them for advice and ideas. To get higher-ups to rely on them, successful influencers might become experts in areas that most people aren’t knowledgeable in, filling in important gaps. They might also demonstrate their ability to creatively solve problems that everyone else avoids. The people they supervise feel empowered by talking with them, because influencers give them guidance in developing and implementing their own ideas.
- Lead up. When building your influence within your workplace, don’t just work to lead those who are below you on the hierarchy. Leadership isn’t about having a title. Influencers establish mutual respect with people above them, who seek out and listen to their opinions, ideas, and insights as a result. Voice your input to these key players with confidence, using your existing relationships with key players to reach new ones. For instance, if you have a suggestion for improving a product development strategy, present it to an advocate and ask for help in connecting with decision-makers. Carefully craft your rationale for your ideas and suggestions before speaking with those further up the hierarchy, and voice your input to these key players with confidence.
- Gain results from others. Strong influencers know how to keep others motivated, lighting a fire under them to succeed. That means making them believe they can achieve their goals. They also work to create a positive environment that makes employees happy to come to work. As you become a person who gets results from others, you’ll inspire them to keep taking on more ambitious tasks that positively impact the company’s bottom line.
When you master these five qualities, you’ll have become a successful leader in your organization. You don’t need to be in a formal leadership position to hone and utilize these qualities. As you naturally assume more of an informal leadership role, a work promotion is likely to follow. Don’t wait until someone else gives you the green light—begin stepping into a leadership position now, by developing these key skills. Your influence in the workplace will keep building as you grow more practiced in all of these areas.
Try focusing on one of these five qualities each week. Email Joel to discuss your progress and how you can continue improving.
Have you tried any of these strategies? What were your results?