“Our chief want is someone who will inspire us to be what we know we could be.” ~Ralph Waldo Emerson~
Caleb, a manager in his workplace, often found himself fumbling for words. He wanted to learn how to make the most of his daily interactions with employees, even the brief ones. He reached out to several mentors in leadership positions. “What are the most important things you say to your employees?” he asked.
Strong leaders use phrases that give employees a powerful motivational boost, his mentors said. These phrases aren’t just sprinkled into a conversation. Rather, they often guide the direction of a conversation by opening a space for authentic sharing of ideas and appreciation. These five phrases are the building blocks to positive relationships based on strong communication, Caleb’s mentors told him.
- “You have what it takes.” It’s crucial to let people know you believe in them. They need to feel confident in their abilities in order to fully apply themselves. Find ways each day to express your confidence in people. Encourage them to take risks when you believe they’re likely to succeed, and to tackle ambitious projects.
- “How does that work?”This phrase resounds with humbleness, as well as the self-assurance to admit that you don’t know everything. As a leader, it’s vital to recognize that everyone possesses specific expertise and a distinct perspective. Knowing when to encourage them to share their expertise is an important skill for a leader. This is a good phrase to use in a meeting with more reserved team members who don’t normally boast about their knowledge. When you know they can explain something well that others will benefit from knowing, give them a confidence boost by asking this question.
- “I’m impressed.” This is one of the most important phrases used by leaders. When you take notice of others’ skills or contributions, let them know. Be specific about what you admire about their talents and efforts. Sharing your appreciation will encourage them to continue making a strong effort in the future. Use this phrase in front of other employees or higher-ups so that others will take notice as well, making this simple phrase an even bigger motivation booster.
- “What do you need?” Asking what employees need in order to carry out their work effectively shows you want to be supportive of their efforts. It also reveals a high level of confidence in others. Rather than micromanaging how their work should be carried out, you’re viewing them as the expert in how it should be done. A strong leader has the ability to play a supportive role by asking this question and following through. Posing this question in a more general way—in terms of how the workplace or job conditions could better meet employees’ needs—may help reveal broader areas of need, such as help with stress management or budgeting time.
- “What is your vision?” Likewise, this question shows that you value the ideas of others. You want them to feel invested in their work. And you know they’ll feel much more invested if they play a strong role in designing their own work performance goals. During one-on-one meetings, you should also ask them about their vision for their career and how they plan to work toward it over the next several years. This will show that you care about their career goals and will help you prepare talented team members for advancement.
Leaders who use these phrases are positioning themselves for advancement by improving employees’ job satisfaction and getting the most of their people. “Write down these phrases and keep them somewhere handy, on your desk or wall,” one mentor told Caleb. “Make sure they’re in a spot where you’ll look at them often, so you’ll have a continual reminder to use them. You’ll soon use them without thinking about it, and it will feel more natural every day.”
Try using all four of these phrases over the next couple of days. Email Joel for more advice on making your people feel motivated to excel in their jobs.
Have you used these phrases with people you supervise? Do you have other favorite phrases for motivating people that you’d like to share?
“Celebrate what you want to see more of.”
Simon wanted to have an extremely productive upcoming year. He reached out for executive coaching so he could take the necessary steps to help him improve his work performance. With advanced planning, he knew he would be prepared to start the New Year with a significant advantage.
This is the plan that I completed with Simon and other clients over the years.
STEP 1 – CLOSE OUT THE OLD YEAR. Close out the year in an effective way so you are ready to charge forward in the New Year.
1. Wrap up loose ends. Close out those small nagging projects you’ve been meaning to do. Make the phone calls, answer those emails, and turn in expense reports. Essentially you want to clear out dated projects so you can start fresh.
2. Organize your work area. Clean up your desk, put away old papers, toss dated files and generally straighten your physical area. Then you’ll come back to a clean organized office for less stress.
3. List your accomplishments for the year. Take the time to review your accomplishments. Quantify all that you can. How did it benefit the company? What value have you brought? Keep this in a file for your next review.
4. Keep in contact. Before you leave for vacation turn on voice mail and email autoresponders with a message you are away. Make sure the office has a contact for you in case of urgent matters. You don’t want to return from vacation to unpleasant surprises.
5. Check employee benefits. Businesses often have changes to their employee benefits that happen with the changing year. Take a look. Do they affect you? Or have your circumstances changed and you need to update beneficiaries, withholding amounts, or providers?
STEP 2 – TAKE A YEAR-END BREAK. Be sure to take a well-deserved year end break. This is a time for relaxation and renewal. You will return to work more vitalized and energized than if you just keep on working without a break.
6. Unplug. Disconnecting from typical social media and technology gives your brain a chance to recharge. It calls on new neuron paths and creates new ways of thinking. When you return to work, your performance will improve.
7. Connect with family and friends. Personal interaction is another way to recharge your life. Pick up hobbies and activities. Have fun. Enjoy.
8. Strengthen your network. The holidays are a great time to send greetings to those you want to keep in your network.
9. Gratitude. Life feels fuller and more enjoyable when we have gratitude. Take time to thank others and express appreciation. Be grateful for what you have.
10. Reflect on your personal and professional life. What changes do you want to make to have a more fulfilling life?
STEP 3 – PREPARE FOR A FRESH START. As you start 2017 you will be prepared for a fresh start. Think of it as a new beginning. The old is behind you and the New Year is a blank page for you to write on. Jump in with enthusiasm.
11. Goal Set. Take stock of where you are and where you want to go. Are there projects or tasks you want to be a part of? Do you want to join a class or professional association? What steps do you need to take to get there? Write down the process and calendar it.
12. Update LinkedIn profile. Review it for needed changes. Use your goals to focus the content and attract the connections that will help you achieve them.
13. Organize your priorities. What is most important? Why? How will you keep that in focus? Learn how to use your time in the most productive way possible.
14. Choose your attitude. Make the New Year one of optimism, gratitude, focus, energy. Use this to create a brand and an expectation that you will produce great work.
15. Focus on the positive. Look at each negative with “What can I learn from this that will make me sharper, stronger, more resilient?” Don’t drag others down, lift them.
16. Capture your 2017 accomplishments. Going forward, track your successes. Make an email folder to hold records of your accomplishments. Quantify them and remember how they added value to the company.
When you apply these 16 principles, you’ll find that you naturally improve your work performance. You’re focused, organized, refreshed and connected. You know where you’ve been and where you want to go. Get set for a rewarding 2017!
Need help rejuvenating, organizing, or planning for your future? An executive coach can cut through the fog to clear answers.
What have you done to launch the next year ready to increase your performance? How effective do you think these tips will be for you?
“I am not a teacher, but an awakener.”
~ Robert Frost ~
Randy is more than a little anxious. He’s been moving ahead rapidly on the fast track with his company and he knows that his C-level managers see him as an emerging leader. Now, however, his boss has just presented him with a new challenge: mentor two employees who have just joined the firm. Randy has had a few good mentors in the past, but there’s a big difference between having one and being one. And he hasn’t been one since he tutored his girlfriend in math when they were high school seniors. He needs to be ready in two weeks. What to do first?
Like all creative leaders, Randy begins to brainstorm and research. Within a few hours, he has the outline of a game plan and knows exactly what he needs to do to become a great mentor:
- Develop a servant mentality
- Ask the right questions
- Cultivate their strengths
- Model executive presence
- Put them in the spotlight
1. Develop a servant mentality. The mentee is the star of your little show, so always keep him or her in the limelight. They may not be comfortable there, at least in the beginning. Every actor has butterflies on opening night, after all. Your job is to cheerlead, comfort, and encourage. And stay in the background.
2. Ask the right questions. Robert Ridel, in his book Critical Thinking for Everyday Life, says that “to question is to understand.” Probing, open-ended questions often lead other people to discover answers and ideas that they didn’t know they had. Always approach questioning from the positive point of view:
- Why do you think that worked so well?
- What would you do differently next time?
- If you were the client, what questions would you ask?
3. Cultivate their strengths. Being in a new position, or with a new company, is challenging in itself. Fear of failure may lie pretty close to the surface. Now is the time to remind your mentee of what she or he has already accomplished. They landed this job, didn’t they? And that was based on a track record of prior successes. Get them to talk about those successes and how to translate them into the current environment. This doesn’t mean you should ignore the downside. As George Lucas said, when discussing Star Wars II: Attack of the Clones, “Mentors have a way of seeing more of our faults than we would like. It’s the only way we grow.” You can see both sides but always accentuate the positive.
4. Model executive presence. You already have the right skills and attitude. That’s why you were chosen to become a mentor. You are not only talented, you create an impact when you enter the room. You know how to influence others, and you consistently provide added value to every project you manage. Always demonstrate these traits when working with your mentees. Come from a place of teaching, not from ego.
Good approach: “We just made a really successful presentation. Why do you think it worked?”
Not so good: “Wow! That was fantastic. I just love it when I knock it out of the park.”
5. Put them in the spotlight. When your mentee scores a win, give him the credit. Let him know when he hits a home run. Don’t hesitate to brag to your peers and C-level executives about what a great job he’s doing. Then use that win as a foundation for continuing to grow.
Six months after Randy took on his first two mentees, he was asked to develop a mentoring model to be implemented company-wide. Today, mentoring is a way of life, based on the initial plan he put together.
Are you about to become a mentor? Or are you already a mentor and need some new ideas to motivate your mentees? Email Joel today for his suggestions.
Talkback: Have you successfully mentored employees or others in your industry? What tips would you like to share with our readers?
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“If [thankfulness] were a drug it would be the world’s best-selling product with a health maintenance indication for every major organ system.”
~ Dr. P. Murali Doraiswamy. ~
Client Malcom Asks: There’s such a grumpy mood in the office. Everyone seems so negative… and with all the news you can’t blame them. What’s one thing I can do to add some positive energy and get us all more upbeat? How can I turn my current job into my dream job.
Coach Joel Answers: If you’re you trying to change your attitude, and feel better both physically and mentally, I have a solution. It sounds simple, but hear me out.
Scientific studies back up what I’m about to tell you. The answer is gratitude.
First, I’m going to tell you what it does for you. Then I’ll tell you how to get it… and more importantly keep it.
You see, the things we focus on, enlarge. The more you… and the office… focus on negative things, the larger and more powerful they are. With that negativity comes increased stress and all the illnesses that accompany that.
- Physical Benefits of Gratitude
When you start to fill your mind with positive things, you are happier and healthier. Amazingly, focusing on gratitude doesn’t just make you feel better, it actually makes things better. Your physical health, emotional and mental health, clarity of thought, fewer aches and pains, better sleep—all come with gratitude!
Gratitude actually changes the way your body works. It lowers cortisol and slows the inflammatory immune system. It can moderate blood pressure and blood sugar levels and adjust mood neurotransmitters. Duke University studies have measured the effects of gratitude in these areas.
Can you see the increase in workplace energy that would come as everyone felt better physically?
- Emotional Benefits of Gratitude
But there are also emotional benefits. When people focus on gratitude they are happier and more willing to help others. It can translate into confidence. People feel more valued and appreciated. They see that they are moving toward success.
This change can make your office alive with possibilities and energy. Chances are you’ll feel more creative. And studies show gratitude increases feelings of cooperation and help build stronger teams.
Why does it work?
Again, that which you focus on gets stronger. Neuropsychologist Rick Hanson says that focusing on gratitude creates neural pathways in the brain that become superhighways to happiness and inner strength.
And when the brain changes, behaviors change. You take better care of yourself. Your stress level goes down. You stay healthy. You feel better. You have more energy to accomplish more things. You create a dynamic workplace that’s fun to work in.
How can I make it work for me?
The good news is that it’s easy to get started. Start looking for things to be grateful for. When you look, you’ll see them. Here are additional ways to bring gratitude into your life and the life of your office.
1. Hold yourself accountable. Keep a daily gratitude journal and commit to writing at least three things you’re grateful for each day. Every day. They don’t have to be big things. It might be a sunset, or getting the lights all green or doing well on a presentation.
2. Say thank you. And mean it. Show appreciation for all the small things people do for you at work. Thank the person who held the door open for you. Send a note of appreciation to the co-worker who helped you with a project. You feel good and you make someone else feel good.
3. Continually look for things to appreciate. Decide to tell one of your co-workers, your spouse, or friend something you appreciate about them every day. If you believe in a higher power, spent time sending appreciation that way.
4. Give thanks for what you have. Realize you have more than 9/10th of the rest of the world according to Forbes Better Life Index. You’re even better off than the richest 10% in France, Japan or Italy. When you find yourself dissatisfied or focusing on what you lack, stop and be grateful for what you have.
While it won’t happen overnight, you can expect to feel happier and more enthusiastic sooner than you might imagine as you consciously practice gratitude. The longer you focus on gratitude the more you will find health and happiness benefits.
You and your co-workers will create a more vibrant, energetic office as they join you in strengthening the gratitude pathways of the mind.
Tired of your office atmosphere and looking to feel better about it? Contact Joel for personal help to put gratitude to work in your life and office.
Talkback: What gratitude tips have you tried and seen the impact and value it’s had on your life. Please share examples below. Thanks so much.
Image courtesy of Pixabay/ pixabay.com
“Recognize, manage and master your beliefs. They aren’t genetic. They are choices. Choose ones that serve you.”
~ Christopher Babson ~
Larry felt he was out of ideas. He put in his time at work, but he found so much to frustrate him he got to the point where he almost didn’t care anymore. He knew he needed an attitude adjustment. He wanted a way to get enthusiastic and happy with his job.
But he wasn’t getting any help from work or family, or anyone. Finally Larry decided to take action on his own. He signed up to hear a motivational speaker. Larry wasn’t sure what to expect. What he got was beyond anything he imagined.
The motivational speaker helped both his professional and personal growth. He learned things he could use at work and in all the other areas of his life.
- Real, actionable information. Larry learned things about thought patterns and road blocks he’d been putting in front of himself. This information freed him to explore new ways. It was like a door opened to new opportunities both at work and in his personal life.
- Guidance and direction. Larry recognized he’d been lacking direction. The fixes offered by the motivational speaker were things Larry could apply immediately. He felt like he left with an achievable game plan.
- Communication. Larry learned where he was failing to communicate well. He immediately saw how that was making work more difficult. He also saw how these new skills would help him with his wife and children. He knew as he made these changes he would be more effective. It was exciting to feel himself growing and changing so quickly.
- Enthusiasm. Something about the motivational speaker was contagious. As Larry sat in the room he felt his life expanding. It was such a change to feel good about life! He knew this was what he’d been missing. He felt like he was learning enough that he could maintain these feelings of enthusiasm and excitement.
- Attitude. Larry felt a personal change in attitude. He determined to stop blaming others and focus on the things he could control. The speaker helped him see how an adjustment in his attitude could change the way he viewed both home and work.
- Focus. Instead of taking a scattered approach to what he learned, Larry decided to focus on the things that would make the most difference in his personal growth. He knew if he could change some of his habits and behaviors, it would show improvement in all areas of his life.
Larry left the seminar eager to get started. “I honestly felt like a new person,” Larry said. “I knew I could not keep on this high forever, but for me it was a game changer.”
Larry listed the new skills and ways to communicate. Each week he took one of the skills and worked to master it. “It’s really made a difference in all areas of my life,” Larry said. “I expected the motivational speaker to help with work. And it did. I’m so much happier there. But I was surprised at how much I grew personally. My wife and kids really like the new me.”
If you are looking for personal growth, increased enthusiasm, guidance, direction and actionable skills, go listen Joel, a great motivational speaker. Contact Joel to learn where he is speaking next.
Talkback: Have you had good success listening to a motivational speaker? How has it benefited you?
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